FAQ
What payment methods do you accept?
We accept:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Maestro, Diners Club, Union Pay.
- Digital Wallets: Apple Pay, Google Pay, Shop Pay, Klarna
Can I change or cancel my order after placing it?
We begin processing orders as quickly as possible. If you need to modify or cancel your order, please contact us immediately at support@duoora.com. While we will do our best to accommodate your request, changes or cancellations may not be possible once an order has entered processing or has been shipped.
How do I know if my order was successful?
You will receive an order confirmation email immediately after your purchase. If you do not see it, please check your spam or junk folder. If you still cannot find it, contact us at support@duoora.com.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders across the UK with no minimum spend required.
How long will my order take to arrive?
- Processing Time: 1-3 business days (Monday to Friday)
- Shipping Time: 5-8 business days (Monday to Friday)
- Estimated Delivery Time: 6-11 business days
Please note that delivery times are estimates and may vary due to factors outside our control.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM (GMT), Monday through Friday. Orders placed after this time will begin processing on the next business day.
Do you ship internationally?
Currently, we only ship within the United Kingdom, but we’re working on expanding our reach. Stay tuned for updates.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number to follow your package’s journey. You can also check your status on our Order Tracking page.
What if my package is lost or delayed?
If you experience any shipping issues, contact us immediately at support@duoora.com. We’ll work with our shipping partners to resolve the issue quickly.
Returns and Refunds
What is your return policy?
- We offer a 30-day return policy. Your item must be:
- Unworn, unused, and in original condition
- With original tags and packaging
- Accompanied by a receipt or proof of purchase
How do I start a return?
Email us at support@duoora.com with your order details. Once approved, we’ll provide you with return instructions.
How long does it take to get a refund?
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 7 business days. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
What items are non-returnable?
We do not accept returns on:
- Gift cards
- Custom or personalized items
What if I receive a defective or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@duoora.com and include photos of the item and packaging. We will review the issue and work with you to provide an appropriate resolution.
Customer Support and Contact
How can I contact you?
We’re always here to help. Reach us at:
- Email: support@duoora.com
- Contact Form: Available on our Contact Us page.
What are your customer service hours?
Our team is available:
- Monday to Friday: 9 AM to 5 PM GMT
- Weekends and Holidays: Limited support, but we’ll respond as soon as we can.
We aim to respond within 24 hours on weekdays.
Contact Information
duoora
37 Norham Rd, Oxford OX2 6SQ, United Kingdom
Email: support@duoora.com
Phone: +44 7450 622488